If you exceed 2,000 user in a reader you will get an error letting you know that you are over the maximum allowed user capacity. In version 3.0 and higher it's easy to correct this.
Open the Configurator program do the following...
- Click File
- Click System Upgrades
- Click the Reader Upgrade Button on the right of the screen
- Click the upgrade all button
- Check Force all readers to MAX capacity
- Click finish